For orders placed before 11am PST, we endeavour to process the same business day. Orders placed after 11am PST will be processed the next business day.

During sale events and new collection launches, there may be a slightly longer processing time.

4. Returns & Exchanges:

• We want you to be happy with your purchase! If you are not satisfied, please contact us within 3 days of receiving your order.

• Returns are generally accepted for Damaged items on arrival, significantly misdescribed items

• Shoes must be returned in the same condition you received them.

• Please note that as we sell preloved shoes, minor wear and tear is expected and is not considered a reason for return unless the imperfection was not disclosed in the product description.

• Refunds (if applicable) will be processed after we receive and inspect the returned shoes.